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The District presently owns and operates all utility systems within the District. The systems include wastewater collection and treatment system, a reclaimed water distribution system, an electric generation and distribution system, a solid waste collection and transfer system, a solid waste recycling collections and disposal system, a potable water production and distribution system, a natural gas distribution system, a high temperature hot water system, and a chilled water system. By contract, Reedy Creek Energy Services operates these systems on behalf of the District.
To obtain utility services within the District, please refer to the Utility Service Request Application Process and Form (PDF).
| Emergencies | Phone Number |
|---|---|
| Contact the Energy Control Center 24 Hours a Day, 7 Days a Week | (407) 824-4185 |
| Non-Emergencies | |
| Director of Utility Operations | (407) 824-4121 |
| Customer Service and Billing | (407) 824-0001 |
| Survey/Mapping/As-Builts | (407) 824-5992 |
| Entry and Outage Permits | (407) 824-5981 |
| WDW Environmental Permit Office - Potable, Reclaimed and Wastewater Permits | (407) 390-5214 |
| Utility Locates | (407) 824-5992 |
| Utility Operations | |
| Electrical Systems | (407) 824-4990 |
| Chilled Water/Hot Water (Epcot) | (407) 560-4990 |
| Chilled Water (Studios) | (407) 560-5370 |
| Chilled Water/Hot Water (North Service Area) | (407) 824-4891 |
| Natural Gas | (407) 560-6050 |
| Potable Water/Reclaimed Water | (407) 824-4841 |
| Wastewater Treatment | (407) 824-4842 |
| Wastewater Collection/Transmission | (407) 824-3447 / (321) 239-7561 |
| Solid Waste/Recycling | (407) 824-4415 |
| Environmental Compliance | (407) 824-1248 |
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